The company’s R&D funding prioritizes product-enhancing software updates, advanced monitoring, new interfaces and new product integrations.
CHARLOTTE, N.C. Snap One is increasing investments in software research and development to “enhance overall performance, reliability and scalability of its solutions through more efficient backend processes and better user experiences,” according to a company announcement.
Specifically, the company invests approximately $65 million annually in R&D, with a large portion going to the 150-person software development team.
“Snap One understands that exceptional user experiences are the key to creating happy long-time customers,” says Snap One executive vice president of engineering & technology David Moore in the company announcement.
“Software delivers improved experiences by enhancing simplicity, reliability, security, functionality and even maintenance service from partners,” he says. “As we continue to release innovative hardware products and remote services, along with integrating new third-party solutions, our software investments will ensure enhanced reliability and strengthen customer trust in our valued partners and hardware brands.”
Snap One offers its partners the industry’s largest catalog of integration drivers with more than 20,000 available today for its Control4 products.
Current initiatives aim “to improve the Snap One’s cloud infrastructure to support the growth of remote monitoring, ensure all backend systems are scalable for the future, resolve bugs, maintain and expand interoperability, and develop new features and experiences,” the company announcement says.
“One of the longest-running challenges in both the residential and commercial CI industries has been the tendency of systems to lose functionality, interoperability or simply become outdated as these systems age,” says Moore. “Our software engineers extend the capabilities, value, and lifetime of hardware through powerful software updates, providing long-term consumer benefits.”
The company is also focusing on enhancements to its OvrC remote system management platform, which can enhance both new and existing Control4 systems by offering integrators remote access to troubleshoot system issues, adjust settings, apply software updates and reset equipment.
According to Alex Mann, Snap One senior vice president of engineering for cloud, data science and cybersecurity, the software team’s work is vital to stay ahead of bad actors, grow cloud capabilities and maintain reliability as demands on data centers and other infrastructure grows.
“Right now, we remediate more than 20 vulnerabilities each month to stay ahead of hackers, which is a never-ending battle,” he says in the company announcement. “At the same time, we are continually adding to our total cloud storage and processing capabilities and have boosted our cloud infrastructure to provide 99.95 percent reliability in more than 100 countries.”
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